Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provided then you should inform us immediately, so that we can do our best to resolve the problem.

Request A Call Back Today

  • This field is for validation purposes and should be left unchanged.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our formal complaints procedure below. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristics.

You can raise your concerns with the Solicitors Regulation Authority. https://www.sra.org.uk/consumers/problems/report-solicitor.page

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint.

And

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause from complaint.

If you would like more information about the Legal Ombudsman, please contact them:

www.legalombudsman.org.uk

Call – 0300 555 0333 between 9am to 5pm

Email – [email protected]

Address – Legal Ombudsman, PO Box 6806 Wolverhampton, WV1 9WJ

Cordell & Co Complaints Procedure

We are confident of providing a high quality service in all respects. If, however, you have any queries or concerns about our work for you, you are entitled to complain. Please raise any complaints in the first instance with me. If that does not resolve the problem to your satisfaction or you would prefer not to speak to me, then please contact Mr Chris Shipley of Downs Solicitors on 01306-880110. The complaint may be about the firm’s bill and there may also be a right to object to the bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974. If all or part of the bill remains unpaid, the firm may be entitled to charge interest.

You are required to follow the complaints procedure outlined above. However, if the complaint cannot be resolved in this way, the timescale for making a complaint to the Legal Ombudsman is:-

Within 12 months of the end of the work the solicitor did for you; or

Within 12 months of finding out there was a problem – whichever is the later.

How We Can Help

Our committed team of specialists will guide you through every step of the process providing you with honest advice and realistic outcomes to expect on your case. Our team are experts in personal injury and we have been helping people for 30 years. We have a proven track record in obtaining excellent results for our clients.

We also understand the mental, financial and physical difficulty you may be suffering with and will do our utmost to support you throughout the case.

Cordell & Co How We Can Help

Start Your Claim NOW

  • This field is for validation purposes and should be left unchanged.

Our Reviews

Lusha Thompson-Allen
2 weeks ago
After an unfortunate traffic accident in 2017 with a driver who didn’t give the correct identity to the police, Cordell and Co Solicitors worked tirelessly...
Anntoinette Griffiths
a month ago
Cordell & Co have been great to deal with. I had the privilege of meeting Mr Cordell initially at my office, when being...
Leana Sherwood
3 weeks ago
Cordell & Co represented me through my recent car accident claim. They were very thoughtful, professional and efficient. Their communication throughout was thorough and they...